You can contact the helpdesk by calling 0121 815 9325 Monday To Friday 08:30 - 17:00 excluding bank holiday. Alternatively you can raise a support request by emailing support@airmaxremote.com.

Telematics is literally a combination of the words Telecommunications and Informatics. Telematics, in a broad sense, is any integrated use of telecommunications with information and communications technology. It is the technology of sending, receiving and storing information relating to remote objects, such as vehicles, via telecommunication devices.

Vehicle Telematics is a way of monitoring the location, movements, status and behaviour of a vehicle or fleet of vehicles. This is achieved through a combination of a GPS receiver and an electronic GPRS or 3G device installed in each vehicle, which then communicates with the user and web-based software.

Airmax Remote is an integrated fleet management solution that helps your company to ultimately enhance day-to-day operations that may result in reduced fleet running costs, improved health and safety compliance and enhanced environmental management. For further information please visit www.airmaxgroup.com.

• Increase Productivity
• Reduce Labour Costs
• Control Fuel Costs
• Improve Customer Service
• Increase Fleet Safety and Security
• Reduce Operating Expenses
• Go Green
• Reduce Unauthorised Vehicle Use

The Airmax RTU is a high performance, vehicle connected, in-vehicle unit, capable of supporting a wide variety of telematics based services for a range of customer needs, which include; leasing, insurance, driver monitoring and training, fleet management, and vehicle security.

It is connected to the vehicles diagnostics Servicing Connector (EOBD), which gives us direct connection to host vehicles diagnostics: supports all CANBus and legacy K-Line protocols. It is a simple, plug and play installation compatible with around 98% of typical fleet vehicles.

European On-Board Diagnostics.

On-board diagnostics (OBD) is an automotive term referring to a vehicle’s self-diagnostic and reporting capability. OBD systems give the vehicle owner or repair technician access to the status of the various vehicle subsystems. The amount of diagnostic information available via OBD has varied widely since its introduction in the early 1980s versions of on-board vehicle computers. Early versions of OBD would simply illuminate a malfunction indicator light or “idiot light” if a problem was detected but would not provide any information as to the nature of the problem. Modern OBD implementations use a standardized digital communications port to provide real-time data in addition to a standardized series of diagnostic trouble codes, or DTCs, which allow one to rapidly identify and remedy malfunctions within the vehicle. – Copy provided by “Wikipedia”

No. The unit has been designed to “plug and play” and has the advantage of not being an “interference fit” with the vehicles’ systems.

A typical “Standard” installation time is estimated to be between 15-30 minutes. All nonstandard installations including Blue Light, can take up to 2 hours, this is depending on systems that need integration. A pre installation survey is recommended to speed up this process.

No, the Airmax Remote unit is discreet hardware and is compatible with the vast majority of UK and European vehicles. The installation will not require any alterations to the body of the vehicle or interior.

If compatible, vehicles can have the unit fitted retrospectively and whilst there are no implications to vehicle warranties Airmax Remote Ltd require the prior approval of the vehicle owner before any installation is agreed.

No; we have approval from many OEM’s. Our installation is a plug and play system which does not require any cutting of any vehicle cables.

We record all vehicle data via the EOBD port, this enables us to have direct access to CANBus network information which include; Engine Speed, ODO, Revs, Key Status and Fault Codes.

GPRS plus SMS and SMS fall-back and dial-up (CSD) for “over-air” diagnostics

CAN bus is one of five protocols used in the on-board diagnostics (OBD)-II vehicle diagnostics standard. The OBD-II standard has been mandatory for all cars and light trucks sold in the United States since 1996, and the EOBD standard has been mandatory for all petrol vehicles sold in the European Union since 2001 and all diesel vehicles since 2004. Copy provided by “Wikipedia”

The Commissioning Process is when we complete the installation process. We need to verify certain vehicle detail against order details to complete this process. This is completed by the installation technician providing those details remotely.

A born message is the first message received from the in vehicle unit once it is connected to the vehicle, gained Power, Signal and is communicating with the vehicle systems.

This process takes 24hrs. We strive to provide a same day service on the commissioning process, however the vehicle configurations and setup files are completed over night. Once received the vehicle will start to report.

Configurations are a predefined set of setup parameters that are agreed during Account Setup based on service level. These instruct the unit to report certain data at certain intervals. i.e. Mileage intervals and tracking points.

Yes, if required, but there will is a De/Reinstall cost to carry this out. Please check with your Airmax Remote Ltd contact for vehicle compatibility and to discuss further.

The Global Positioning System is a network of 24 satellites which are used to determine time, location, speed and heading very precisely. The system works anywhere in the world and is free to use. Signals from the satellites are very weak and therefore will not usually travel through metal or buildings etc. In most circumstances, GPS only works outdoors.

GPS signals available to civilian GPS receivers can be used to compute position to within 10 meters (33 feet) most of the time. However, GPS signals are sometimes diluted in certain sensitive areas. GPS signals are available all over the world. However, please note that GPS receivers need signals from three or more satellites to compute position and, in general, this requires that an antenna connected to the GPS receiver be placed with a clear view of the sky. GPS reception may, therefore, be inconsistent under certain extreme weather conditions, or:

• Indoors, in parking garages.
• under heavy foliage
• Near tall buildings, etc. 

To provide the automated service reminder, each Airmax Remote unit is fitted with a GSM modem which allows Airmax Remote Ltd to receive regular odometer readings directly from the vehicle’s engine management system. This information is automatically updated into Airmax Remote fleet management software and compared with the manufacturer’s servicing intervals to determine when the vehicle’s next service is due.

Using contact data provided by the driver, Airmax Remote Ltd will advise them 2 months or 2000 miles prior to a service being due. With mapping screens used by Airmax Remote Ltd Fleet Service Controllers and pre-determined driver preferences they will contact the driver with the most convenient arrangement e.g. home or office collection, courtesy car facility, preferred garage, etc.

A simple SMS / email authorisation is communicated to the driver and a booking is then confirmed with the relevant garage, a process from start to finish that need take no more than a few seconds to complete!

The Airmax Remote system can also provide a number of features in addition to service reminders. Journey data, which shows the ‘start and stop’ locations, mileages and times of each trip, this is available to all fleet managers and this can be used as an aid to the preparation and submission of expense information. Where a driver’s employer has opted for an upgrade to the standard service, acceleration and braking, idling and speed events may also be recorded, to assist with an employer’s duty of care obligations. Only when access to this data is granted by the driver, however, may a Fleet Manager view such records. For more information on the benefits of in-vehicle telematics such as Airmax Remote, to both driver and their employer, please visit www.airmaxgroup.com.

You will view the data within the Remote Application which is a web site that can be viewed on your Computer or any smart phone or tablet. The Website can be found at www.airmaxremote.com

The Remote Web Application supports the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis.

The website will be capable of handling at least to 50 concurrent users.

No, not unless the driver has disclosed their unique and secure Username and Password to another person or they have authorised their Fleet / HR Manager to view their records via an online consent form (Account Set Up).At this stage a driver can authorise access to all journeys / business journeys only / none at all. Consent maybe dependent on company policy e.g. commercial fleets for which vehicles are used entirely for business purposes. It may be that all journeys are accessible by a Fleet Manager for the day to day running of the fleet, to ensure (jobs are allocated to nearest driver by location, for example) and no driver consent is required in order to access journey logs. Please check with your Fleet Manager for your specific policy.

From the login screen click the link which states “Forgot your username or password?”. You will then be prompted for a unique identifier which will authorise Airmax Remote Ltd to send your username and password to the email address we have on file for you.

If you have not registered with Airmax Remote you will NOT be able to utilise this method and, instead, will have to click the “Request activation” link to register.

The only data held by Airmax Remote Ltd is the current odometer reading of the vehicle. This is used to provide the pro-active Service Reminder facility.

Airmax Remote Ltd complies with the principles of the UK Data Protection legislation. Personal information supplied by a driver or employer will only be used for the purposes provided and will not be passed to any third party without prior consent.

The Airmax Remote service is provided by Airmax Remote Ltd. The standard data held on Airmax Remote Ltd hosted service consists of mileage and journey logs transmitted by the in-vehicle Telematics unit. This information is anonymous and, in itself, does not constitute personal data.

Upon registration by the driver the service will hold personal data submitted by the driver, such as the driver’s name, address and contact details. Additional vehicle data such as location and driving styles only available where the driver’s employer has opted for an upgrade to the Airmax Remote service – as part of their commitment to complying with health and safety legislation – and where a Driver’s consent had been granted *.

Access to data held on Airmax Remote Ltd hosted service is initially restricted to the driver only and access to this data is controlled by the driver of the vehicle exclusively. Therefore, if the driver does not grant access to anyone, the information cannot be viewed by anyone else.

If the driver does not activate and register their account, no-one has access to the journey data. Data is stored at secure data centres.

*This is the default process but can vary dependent on individual company policy or nature of vehicle use. Your employer can request a specific process which does not require individual driver consent. You will be informed by your employer if this is the case.

For further information you can contact:

Airmax Group Ltd 

Logic House Black 

Moor Rd 31, Verwood, Dorset 

BH31 6BB

T: 01932 504300 

F: 01932 504399 

E: Support@airmaxgroup.com 

W: airmaxgroup.com

Tracking points can be found within the Airmax Remote Application in the Vehicle Activity Report.

Vehicle Live Track and Trace can be located with the Airmax Remote Application in the Fleet Position and Status report.

Airmax Remote GPS vehicle tracking system is web-based and includes all the software you need to track your fleet. Almost any computer that browses the web can access the system and all you will need is the latest browser such as Internet Explorer, Mozilla Firefox, Google Chrome and Safari.

The system, dependent on your local settings, can be accessed from anywhere in the world. All you need is latest browser and have Adobe Flash and Java Script enabled (standard settings).

Nothing needs to be installed on the user’s PC to make the system work and, all maintenance and upgrades are completed by the team at Airmax Remote Ltd.

The Airmax Remote unit calculates the mileage to within 1% accuracy of the actual distance travelled by the vehicle. Manufacturers are not obligated to record mileages within a set tolerance, however, there may therefore be a different mileage reading on the odometer in your vehicle.

In short, Airmax Remote generally provides a more accurate reading of mileage, but we also record mileage direct from the dashboard.

No, Airmax Remote Ltd will not be monitoring your individual drivers. The only data held by Airmax Remote Ltd is the current odometer reading of the vehicle, used to provide the pro-active Service Reminder facility.

Our in-vehicle units use positions derived from high sensitivity GPS receivers, incorporating industry standard chip sets (based on a SiRFstarIV core) and sourced from a major receiver supplier.

We use the GPS positions as reported; there is no augmentation of the GPS positions (e.g. differential GPS). Stated accuracy of our receivers is “better than 2.5 metres, CEP50”, which means that 50% of the positions will be within 2.5 metres, but that is under ideal conditions. The final position accuracy can degrade to 5 – 10 metres under normal conditions, but, on rare occasions, perhaps 100 metres or more. This may be as a result of many factors, including:

• Attenuation due to foliage (trees), blockage caused by buildings etc.
• Multipath, where the signal from a particular satellite is reflected and is received by the GPS antenna in addition to or in place of the original line of sight signal.
• The effects of the in-vehicle installation, etc.

The time taken to obtain an accurate position (or a position at all) after the vehicle is started (Time to First Fix) is typically a few seconds, since the GPS receiver will have stored recent data for any satellites it was using previously. However, this time may increase significantly if the vehicle has not been used for some time, and/or has been used in a location with poor satellite coverage. Under these circumstances the GPS receiver has to reset itself. The time taken to obtain a position after a reset is normally within 30-40 seconds, but at times may take longer.

The primary source of time for our in-vehicle unit (and therefore data reported to our host) is an internal, real-time clock; however, this clock is continuously synchronised to GPS time, which has an accuracy of better than +/-1 second. Our software implements strict error checking on the time used from the GPS receiver to ensure we do not inadvertently make a wrong adjustment in the time of the real-time clock. The unit will report system error messages if there are large differences between the real-time clock and GPS time.

Trip times are based on the internal clock when the vehicle ignition is switched Off or On and these times should be recorded to within 1 or 2 seconds of the actual ignition event times. Although this trip data may not always be sent in real time to our host (i.e. could be delivered late due to poor GSM coverage etc.), the trip is always tagged with the true time of day when the trip started or ended.

All trip messages are sequentially numbered allowing us to check for missing data.

The units sends regular system messages reporting their status, but in particular any faults or errors in their operation, allowing us to identify any potentially faulty units.

Odometer is obtained via one of 2 methods:

1. Read from the vehicle via OBD

This can be either:

• Direct Odometer readings providing the same Odometer value as the dashboard
• Synchronised Odometer readings providing an Odometer value since a DTC was cleared, the RTU may require an initial offset normally on older vehicles that have had DTC cleared, the offset is calculated from the RTU installed Odometer value. Any DTC clear that resets the Synchronised Odometer value after installation will be resolved by the RTU

2. Calculated from the read vehicle Speed via OBD and the time interval between Speed reading, this require an initial offset for all vehicles that is RTU installed Odometer value, the Calculated Odometer is 98%-100% accurate (Dashboard Odometer can be up to 5% in accurate)

The OBD provides Odometer values in steps of 100m, 1Km or larger and the intermediate values are calculated the same as calculated odometer and synched with the OBD odometer on each change in value.

There are three variables that can be achieved, but our data is only as accurate as the data the car will allow us to retrieve.

1. Absolute

• Is absolute direct2dash mileage which reads the mileage cluster within the vehicle, ultimately what the driver will see.

2. Synchronised

• Is a process which is similar to absolute and as accurate, but will only read the cluster once the vehicle has been serviced. Each time the vehicle is serviced, it will sync with the cluster. This will sync ever 15000k miles or 12 months on average depending on maintenance policy.

3. Calculated

• A reading that is collected at point of install, and will be recorded at commissioning. This will then calculate the mileage based on GPS distance. A to B = X + start mileage. This we would expect to be on older models, but some newer vehicles could actually have older ECU’s installed and potentially could have sat at a PDI centre for 24months. This could be inaccurate by up to 1%.

• The Vehicle Acceleration is calculated from the vehicle change in speed per second
• The Harsh Acceleration Event has two configurable thresholds
• Minimum Acceleration Level
• Minimum Accumulative Acceleration Level
• Each time the vehicle Acceleration level exceeds the Minimum Acceleration Level the Vehicle Acceleration levels per second are accumulated until the Vehicle Acceleration level falls back below the Minimum Acceleration Level
• If the accumulated Acceleration level exceed the Minimum Accumulative Acceleration Level an Harsh Acceleration Event is sent
• The same processing is used for Deceleration Event
• Harsh Acceleration and Deceleration thresholds can be configurable independently
• The reason for using the a Minimum Accumulative Acceleration threshold rather than a Minimum Acceleration period threshold is this method will detect both very high Acceleration/Deceleration over a short period and high Acceleration/Deceleration over a longer period

Before Airmax Remote can generate a Fuel report, your vehicle must be driven for at least 5 hours and include one significant refuel (i.e. 50% of the tank volume or more). This typically requires you to travel several hundred miles and include both city and motorway driving.

During the "set-up" period, no fuel reports will be generated. However, once Airmax Remote has completed its self-calibration, your vehicle will start providing accurate Fuel reports*. Airmax Remote will automatically self-calibrate as you continue driving and its accuracy will generally improve over time the more your car is re-fuelled.

*Please note - the first one or two reports may not be 100% accurate.

Around 80% of vehicles currently support Fuel reporting. Models tested include: most VAG, GM, and Ford. Models supported, but not tested, include: Volvo, BMW, Mercedes*.

*Please note - older models from these manufacturers may not support Fuel reporting.

Fuel reporting, a feature of Airmax Remote, automatically monitors the fuel information from your vehicle to provide fuel usage, refuelling and mpg estimates, which you can later review online via the Airmax Remote Fuel menu.

On rare occasions you may find that the fuel usage and re-fuel volumes reported by Airmax Remote are different to the fuel volumes that are shown on your fuel card or fuel receipts.

For most drivers the fuel volumes and mpg values are accurate to 97% - the reasons for any differences are normally related to:

Inaccurate fuel usage data reported by your vehicle.

Inaccurate reporting of your vehicles fuel tank capacity (some vehicles report fuel as percentages of tank capacity, rather than true volumes (litres). For those vehicles we have to apply a correction factor, based on the manufacturers published data.

Fuel pump legal tolerances, which are between - 0.5% and + 1%.

Temperature - fuel is typically dispensed from cold underground tanks, whereas Airmax Remote estimates fuel usage in the tank, which, depending on the conditions on that day, may affect accuracies by 1% or more due to the warmer temperatures.

Parking your vehicle on a slope, or driving unusual routes (for example long uphill journeys and short downhill journeys), may affect readings produced by your vehicle, which, in turn, can cause strange short-term fuel readings. These effects are normally averaged and removed when long term "normal" driving is resumed.

When you "top-up" your tank and/or add smaller amounts of fuel (less than 50% of a tank). Refuel values are typically accurate to within 3%, but as a rule of thumb, the larger your refuels, the better the accuracy. Small "top-up" type refuels, of less than 50% of a tank, may produce less accurate estimates, with a refuel of less than 15% of the tank volume potentially not being recorded at all.

Fuel costs are calculated using a supplied monthly average fuel price.

Airmax Remote checks to see if you have re-fuelled your vehicle at the end of each trip and uses your GPS location just before it detects a re-fuel event. Any problems with the GPS may affect your location accuracy. The name of the fuel station you used may not be reported, as Airmax Remote will occasionally default to the nearest road to your refuel point, rather than the address of the fuel station itself.

We appreciate that some drivers often make short trips to and from filling stations, either to supermarkets, or their home or work. It takes a few minutes after a re-fuel for Airmax Remote to detect an event and you may have arrived at your destination by then, in which case we may show your re-fuel as being at the end of your next trip.

Refuel volumes cannot be reported until your vehicle has used sufficient fuel for the gauge (fuel tank sender) to move. If your vehicle is fuelled to its maximum, then the vehicle will need to consume, typically, 1-2 gallons, by driving approximately 50 miles before the gauge moves*. Although refuel reports may not be sent for a few days after a refuel, Airmax Remote will remember your trip and associate the refuel volume with that trip. This delay in reporting will not affect any estimates of fuel used.

*Please note - if you regularly make short trips this may take several days), at which point the amount of fuel added will be calculated and the re-fuelling data sent

The CRASH service is a value added service that is provided by the in vehicle unit. In normal operation the Airmax unit is constantly recording data, in the event of an Collison or an incident it will store that information and then alert a predefined process to alert a peer of other nominated service partner that you have been involved in a incident. This data can be used for a number of scenarios. E.g. Uninsured Loss recovery.

Some units already installed in the field from January 2014 “Could” be able to support the current CRASH service. Please check with Airmax Customer Support to check your hardware version.

If you current hardware that is installed can support the service, we could possibly remotely update the firmware within the unit which would enable this service. However, this is a hardware feature and will need to be support by supported hardware. A refit may need to be arranged.

In normal operation the Airmax unit is constantly recording data, in a “rolling data” store from four sources: accelerometer, gyro, vehicle, and GPS receiver. The collection rate is 100Hz from the accelerometer, 10Hz from the gyro, and 1Hz from the vehicle and GPS receiver. The timing of gyro sampling is aligned with the accelerometer sampling.

The unit is configured with a set of criteria which will trigger the recording of the event data. and the criteria for triggering an incident event is a combination of acceleration value and minimum duration of the event. An event is triggered whenever the magnitude of the acceleration vector (magnitude of the acceleration in the combined x, y, and z planes), weighted with remotely configured X, Y and Z weighting values, exceeds the configured threshold, after allowing for gravity component (bias) of the measured acceleration (1G - 9.8067 m/s2 )

The word accident has a negative implication and could result in loss of life, or damage to goods. An incident on the other hand can refer to any even that happens; it could be positive or negative.

An SMS message can also be sent, containing the same data as the KPI Driver Event Message to up to two configured mobile numbers. A third “Post-Crash” type message can also be sent which is similar to a standard tracking report, where each message contains four tracking location records at 15 seconds intervals. It can be configured to be sent each minute for a pre-configured duration.

The RTU can be configured to automatically send the full forensic crash data, we have this configured to disabled by default to prevent large volumes of Crash data being sent to the server due to false alerts, each full forensic crash data is about 40 UDP packets The X, Y and Z acceleration levels, together with the roll, pitch and yaw data from the gyro are align (rotated) to the vehicle datum planes so that +X = forward –X = backwards, +Y = left, -Y = right, +Z = up and –Z = down

When a crash is detected, several messages may be sent 5 seconds after the event. The first message is a short summary Event Message containing data such as; time, location, odometer, acceleration levels. The second message is a detailed record event data is sent via TCP/IP to a dedicated server.

This Crash Data Block Records contains;

• Accelerometer data Records @ 10 msec intervals (100Hz) over a period from -0.25 sec before the event to +0.25 sec after
• Accelerometer data Records 100 msec intervals (10Hz) over a period -8 sec before the event to +8 sec after
• Vehicle data Records @ 1 sec intervals (1Hz) over a period from -15 sec before the event to +30 sec after
• Gyro data Records (if available) @ 100 msec intervals (10Hz) over a period from -8 sec before the event to +8 sec after

The Airmax CRASH report is available as an additional web report; the feature can be enabled and will appear within your existing user login details. These changes will not interrupt your login process.

You will receive this information remotely and will available on the web application. Our standard reporting SLA is 30 minutes.

The data reported by the Airmax Telematics Unit is based on data if collects from three sources; the vehicle, GPS, plus an internal accelerometer:

1. Data such as vehicle speed and engine speed and odometer (where available), is read directly from one or more of the vehicle’s ECUs and the overall accuracy is determined by the vehicle itself. For example, the speed value from a vehicle ECU speed is normally the same speed value used to drive the speedometer on the vehicle’s display / dashboard, this is generally accurate to required legislation, but may not agree with the speed shown on that speedometer, as vehicle manufacturers are required, by legislation, to ensure the speed shown on the speedometer is never less than the actual speed of the vehicle, but can indicate up to 10% + 6 kph higher than actual speed. For Blue Light applications, other data, such as blue lights active and sirens on/off, is derived via connections to vehicle systems and is simply a status indication and no calibration is possible.

2. Data used from GPS is predominantly location and time. The location accuracy is determined by many factors including the GPS network, the GPS receiver, but more often by the number satellites in view at any one time and the signal obscuration and multipath effects, all of which is outside of our control.

3. The internal accelerometer is factory calibrated and no further in-vehicle calibration is possible.

Manufacturers and system accuracy statements can be provided for GPS and accelerometers, as can the results of our on-track testing for vehicle speed. Time provided by our telematics unit is via an internal rea-time clock which is synchronised to GPS time.

To confirm continuing operation, the unit sends regular “heartbeat” messages, when it has no other messages to send and will send status message should it detect any operating errors.

RMM is a software as a service for fleets looking to improve their accuracy on their P11D and monthly fuel spend. The virtual process is compliant with HMRC regulations. Mileage Manager enables companies to electronically record vehicle trips, whilst drivers the ability to process their business and private usage more productively, reducing man hours, and increasing data accuracy. Once processed it will finish by deducting Private Mileage and eliminate fraudulent business expenses.

Mileage Manager has virtualised a process which is industry standard by most companies providing company cars and a means of spending company money on fuel. Mileage Manager mitigates against the risk of over-claims and incorrect mileage/trips recorded

No; Your data will be stored, and will not be accessed for distributed in anyway.

Yes you are able to view journey summaries by individual drivers and each driver will have their own journey summary report automatically generated based on the payroll period. Each Line manager should view and authorise each driver separately as they are submitted to each line manager.

Yes, each driver will be created a user account to access the Remote Application. Upon driver registration a username will be created. After registering your email address, the driver will be emailed a link to set a new password.

Yes, Journeys are created in real time and recorded within the journey summary report when completed. Line Managers/Authorised Users can monitor this by accessing the journey summary report via the Airmax reports, currently in the standard menu. RMM is collecting journey data from the journey summary report, and collating it into a date range and mandating the completion for a specific payroll period.

Yes, Remote Mileage Manager is an additional service that will be enabled and accessible within the existing web application. It will produce an additional line of reporting suites within the existing menu structure.

It is the responsibility of the customer to provide relevant training throughout their business. Airmax will provide where needed support material and user guides. These of course will be continuously updated in line with system versions and can be accessed throughout the Airmax Support site and Web Application help sections.

It is an obligation of the authorisation user, which in most cases is the person accountable for ensuring that the appropriate checks and audits are completed and to ensure drivers are not processing incorrect trip information. Airmax have developed intelligent coding, and controls to assist and enable our customer to set parameters up to identify errors within submissions i.e. Business trips on weekends or outside working hours profiles. This is the responsibility of the customer to audit.

Yes, within a journey the system records separate trips each time the ignition is switched off. The driver is then able to select either personal or business as appropriate for each individual trip.

The account exec is able to complete the return on behalf of the Manager or they could continue to use the existing manual process as drivers who have long terms hire cars will need to do.