Telematics Install FAQs
What is the correct naming convention for the kits?
How do I know if the EOBD connection is secure?
What should I do if the GPS LED continues to flash?
Check your antenna placement. Ensure it is not obstructed by thick metal panels and has the clearest possible line of sight.
Why must I use the commissioning portal?
The portal links the physical device to the specific vehicle registration. Without this crucial step, the data is meaningless and the vehicle cannot enter service.
What exactly is the borning process?
This is the initial sequence where the device powers up, connects to the cellular network, and successfully registers its first data packet with the servers.
Can I swap a working device from another vehicle?
No, each device is paired specifically to a vehicle. If a unit is faulty, follow the formal decommissioning process and allocate a fresh kit.
What does a solid red LED signify?
A solid red LED typically confirms the unit is receiving stable, continuous power from the vehicle’s EOBD port.
How do I resolve a failed commissioning attempt?
Verify the vehicle ignition is switched on, check the LED statuses for network connection, and ensure you have entered the exact vehicle details into the portal.
Where should technical escalations be directed?
All technical queries and issues must be routed directly to your site SPOC to ensure a controlled communication channel and prompt resolution.
Are there specific routing paths for the wiring harness?
Yes, always refer to the variant-specific work instructions to ensure wiring does not interfere with moving parts or safety systems.