Airmax Remote Telematics Portal User – Quick Guide

Topics Included

1. Customer Services – Help Desk Details
2. Online System & User Access
2.1 Activation
2.2 Login
2.3 Changing your password
2.4 Logging out
3. Mapping Features – Live reporting
3.1 Latest Vehicle Positioning
3.2 Mapping Options
3.3 Historic Vehicle
3.4 Where’s the nearest vehicle to an address?
4. Reporting
4.1 Dashboard and Management Information
4.2 Vehicle Quick Search
4.3 Report Types
4.4 Scheduled Reporting
4.5 Your Report Preferences
5. Geofences
5.1 Creating location
5.2 Selecting boundary type
5.3 Alerts
6. Account Structure
6.1 Groups
6.2 Users

Welcome

Welcome to the Airmax Remote Portal User Quick Guide, thisshort guide will show you how to access your online portal in 7 steps and navigate through key functions and reporting capabilities.

1. Customer Services – Help Desk Details

Telephone

The following support details are how you can contact the Airmax helpdesk for any queries or additional training or FAQ’s.

The Airmax helpdesk will be available to support you by telephone and online tickets between the following hours:

• Telephone support 0830 – 1730 – (Monday – Friday) – T: 0333 358 3489
• Email support: support@airmaxremote.com Monitored 0830 – 1730 – (Monday – Friday)
  • Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

All tickets must include a full description and contact details in order that technicians can respond whereby a unique case reference number will be provide automatically.

The service desk also can be accessed by directly logging into your own support account whereby you can monitor ticket statuses and review updates: Support.airmaxremote.com

2. Online System & User Access

This section will outline the methods of Activation, Portal Log in, logging out and changing your password.

2.1 Activation

Upon initial account creation, part of your onboarding process an account administrator will receive an activation link from the Airmax Help Desk Support team. Once the account administrator has activated, these steps can be followed for each user created. An example of the activation is provided below:

• https://app.airmaxremote.com/account-activation.php

2.2 Login

Launch your usual web browser (Firefox, EDGE or Google Chrome) and go to the Airmax Remote Portal by visiting the URL https://app.airmaxremote.com/login.php

Please note: If we have implemented a customer URL with custom branding, please contact your administrator for provided URL.

2.4 Logging out

Within your profile on the right-hand side there will be a drop-down menu to select to log out.

Subject to your group policy, you may be automatically logged out due to inactivity after 5 minutes.

3. Mapping Features – Live reporting

3.1 Latest Vehicle Positioning

Within the menu structure at the top of the page, ‘Click the Map tab’ to bring up the control centre for a live view of the fleet; Track & Trace, Historic reporting, route reply and Status.

The left hand menu will provide a list of all vehicles and their current status and last report position.

Contained within each vehicle, it will provide, Vehicle Reg, Driver, latest report times and current address.

3.4 Where’s the nearest vehicle to an address?

There’s a search facility on the map where you can enter a postcode OR , Business Name. It will return your closest vehicle and provide distance a time from location with a suggested route. The registration can be clicked, to show more detailed information on the whereabouts of the vehicle.

4. Reporting

4.1 Dashboard and Management Information

Upon logging into the application, your default page will be the dashboard. The dashboard is designed in widget form that contains relevant reporting over a aggregated period i.e. 7 or 30 days for the purposes of analysis, notifications, benchmarking and tracking performance.

4.2 Vehicle Quick Search

Quick Search functionality is available from the dashboard, at the top of the menu. If you know a particular vehicle registration to look up, enter the registration or driver name.

Once vehicle selected, it will zoom into the latest reported or current vehicle status.

4.3 Report Types

In the reports drop-down menu, it will default to showing all available reports of management information for you to click through. Note Speak with your account manager to discuss any customisations required.

You can use the tabs across the top of this menu to select relevant reports. Quick filters are available subject to your reporting focus; defined as those reports relevant to ‘Cost, Risk and Footprint’.

Once a report is selected, our reporting engine will require you to preselected periods, know as ‘Reporting Criteria’. All reports have their own criteria fields for searching that you are able to fill in to suit your requirements.

You are able to set reported criteria values as default from you reporting preferences section in the account menu, demonstrated in section 4.3 below.

Once reporting has been processed, you can view data online or export.

You also have the option on all reports created to print, export to PDF, export to Excel or to CSV format by using the icons in the top right hand corner.

4.4 Scheduled Reporting

It’s possible to schedule email copies of the reports found on your portal in your account section. Choose “email reports” from the drop-down menu.

Select the report, then further levels of criteria can be customised including the interval of emailing (monthly, weekly, daily) the option to CC the report to your own email address and then free type in the recipients separated by single commas. The recipients do not have to be users of the Airmax portal. You can also pick what format your reports are delivered in; pdf, XLS or CSV.

4.5 Your Report Preferences

Report parameters can be amended from the default settings in the “Report Settings” option in the drop down. There are a number of settings that can be changed or set back to default using the reset button at the bottom of the page.

Once set as your preferred reporting criteria, these will default when generating reports.

5. Geofences

5.1 Creating location

In the account drop-down menu, choose “Geofences”.

Here, select the pin marker on the map or continue to fill in the details of the POI and click save to add it to your list. Using Google Business database you can perform a look up by postcode or listed location i.e. Airmax Remote or B6 4DY in the address section.

You can add a radius to this marker if you wish.

5.2 Selecting boundary type

Find the required area on the map, or lookup using the menu. Select either to create a ‘Radius’ which is a circular position with a fixed radius i.e. 50 Meters or a ‘Polygon’ which requires more that ‘Three (3) fixed points to create custom shapes. Once complete, save to your list.

5.3 Alerts

In the account drop-down menu, select “Geofence Alerts”

Here, you can create your own email alert notification by setting the parameters for you to be advised, or a list of recipients should a vehicle enter, exit or both, your particular geofences.

6. Account Structure

6.1 Groups

You can manage your fleet by organising vehicles into groups, these groups can be split into subgroups if needed, and vehicles can also be in multiple groups.

Also, you can then provide users access to groups relevant to them, to manage vehicles only contained in the groups they need.

Head to the “Account” drop-down menu and select “Groups” on the far right of the page there is a “Help” button with a full tutorial on all group functions and structures.

6.2 Users

New Users are created within your account menu. Permissions can be defined and user roles

Once created an activation email will be sent to nominated email address. Once user is created, subject to Groups setup, restricted or selected access can be provided for certain vehicles or user management.